Our Fresh Flowers Guarantee – Returns, Refunds & Complaints
Fresh Flowers Guarantee in North Woolwich
At Flowers North Woolwich, our reputation as a trusted local florist means everything, so every bouquet and arrangement is carefully prepared from the freshest flowers available. Our team is dedicated to delivering floral gifts that delight, whether it’s to a home or business nearby. Your satisfaction is our priority, which is why every order is protected by our special Fresh Flowers Guarantee within North Woolwich.
Damaged-On-Arrival Policy
We want your floral gift to arrive looking its very best. In the unlikely event that your flowers are damaged on arrival, please notify us within 24 hours of delivery. To help us resolve your concern quickly, keep the original item and packaging as supplied, and provide clear photographic evidence of the damage. Once validated, you may choose between a full replacement or a refund (see options below), subject to our assessment.
Freshness Window & Quality Promise
We guarantee the freshness and quality of our flowers for a minimum of five days after delivery, given proper care. Some seasonal varieties may last even longer. Should you find your flowers have wilted or declined in quality within this window (excluding issues from inadequate care), contact us as soon as possible with photos so we can review and resolve the issue as per our policy.
Refund and Replacement Options
If your claim relates to damaged or substandard flowers within our guaranteed freshness period, you are entitled to choose either:
- Replacement: We will deliver a fresh arrangement of equal value at the earliest suitable opportunity.
- Refund: We will process a refund via your original payment method. Timing may vary depending on your payment provider.
We work hard to ensure all our customers receive only the very best blooms North Woolwich has to offer, and will always find a resolution that reflects this commitment.
Complaints and Feedback Process
If you are dissatisfied with any aspect of your Flowers North Woolwich experience, we encourage you to get in touch as soon as possible. Our dedicated team will listen, investigate, and aim to resolve your concern promptly. When communicating your complaint, please share your order details, delivery date, and a description of the issue. Photographs are especially helpful for flowers-related concerns. Every complaint received is handled personally and with care – we are devoted to maintaining the high standards expected from your local florist.
Your Trusted Local Florist in North Woolwich
As a longstanding supplier to both households and businesses in and around North Woolwich, Flowers North Woolwich always puts quality and customer service first. We appreciate your trust in us and treat every bouquet as if it were for our own family. Your feedback is invaluable in helping us continue to improve and maintain the fresh flowers guarantee that has made us a favourite in the area.
Thank you for choosing Flowers North Woolwich. Your happiness and satisfaction inspire us every day!
